The indignity of service work | My experiences as a fast-food worker | Part 3

“At foodchain, the objective of the game was to maximise certain types of additional sales and compete with fellow workers on daily scoreboards, displayed for all workers to see. Falling below a certain threshold cumulative score for the week could result in penalisation and winning meant possible rewards. Domination is more apparent when considering penalisation might include being made redundant, or more perniciously, scheduling less hours of work for the “losing” worker.” … More The indignity of service work | My experiences as a fast-food worker | Part 3

The indignity of service work | My experiences as a fast-food worker | Part 2

“In an article comparing Antonio Gramsci’s ideas about domination being based on a somewhat consensual hegemonic order with Pierre Bourdieu’s ideas about domination being partly resultant from a misrecognition of social domination by the dominated, Michael Burawoy talks about his experiences working on a factory shop floor. Burawoy talks about the types of concessions given by management to the workers in order to legitimise and make more consensual their relationship, which is analogous Burawoy and others like Gramsci could claim, to the class relationship in broader society, between capitalists and proletarians. One of the sources of consent-making identified by Burawoy was the consititution of work as a game.” … More The indignity of service work | My experiences as a fast-food worker | Part 2